---
title: "Frozen account"
canonical: "https://help-us.ripio.com/space/HCU1/1523909101/Frozen%20account"
format: markdown
---
When you log in to your account, you will receive an email confirming your access, which will also provide you with the option to **freeze your account **.

With this feature, we log out of all open sessions on your account across multiple devices and send you an email to reset your password.

If you don't receive this email, go to the **app **or **website **to log in, then click <span style="color: #403294">**"Forgot your password?"**</span>


If you have any questions or issues, please contact our support team by clicking the button 🗨️  below on the right. 


We also share with you our [Ripio Status page](https://status.ripio.com/), *where you can see the current operation of all our products.*