---
title: "Blank screen error"
canonical: "https://help-us.ripio.com/space/HCU1/1523909074/Blank%20screen%20error"
format: markdown
---
If when you log in to your account from the Web, the information doesn't load and the screen goes blank:

There are a number of steps you can take to fix this. 💯​ 


First,

1. Please verify that you are accessing the correct link: <u>[app.ripio.com](https://help.ripio.com/hc/es/articles/app.ripio.com)</u> , either through the Chrome browser on your mobile device or the Chrome browser on your PC. 💻
2. Clear your browser's cookies and cache. You can do this by following these steps:


<details>
<summary>👉 From the PC 💻:</summary>

1. Open Chrome on your PC.
2. Go to the top right and click More :mas: .
3. Click More tools Clear browsing data.
4. At the top, choose a time period. To clear all data, select  **All Periods**.
5. Check the boxes next to "Cookies and other site data" and "Cached images and files."
6. Click  **Clear Data**.
</details>

<details>
<summary>👉 From the Chrome app on your iPhone or iPad:</summary>

1. On your iPhone or iPad, open the Chrome app.
2. At the bottom, go to More :mas:.
3. Click  **History ** ➡​ Clear browsing data.
4. Make sure the boxes next to "Cookies and site data" and "Cached images and files" are selected.
5. Select  **Clear browsing data**.
</details>

<details>
<summary>👉 From the Chrome app on your Android</summary>

1. Open the Chrome app on your Android phone or tablet.
2. At the top right, click More :mas: .
3. Select  **History ** ➡ **​ Clear browsing data**.
4. At the top, choose a time range. To clear all data, select **All Periods**.
5. Check the boxes next to "Cookies and site data" and "Cached images and files."
6. Click  **Clear Data**.
</details>


If you are logging in from the App, the information does not load and the screen remains blank


<details>
<summary>👉 From the App on your iPhone:</summary>

1. On your iPhone, go to “Settings”
2. At the bottom, go to “General”
3. Click ** “Space on iPhone”**
4. Click on the Ripio App
5. Select “ **Delete App.” **This won’t delete the app; however, all documents and data it contains will be deleted.
</details>

<details>
<summary>👉 From the App on your Android:</summary>

1. Go to “Cell Phone Settings”
2. Go to “Apps” and select “Ripio”
3. Click on ** “Storage and Cache”**
4. Select “ **Clear cache and space”**
</details>

 


⚠️ If after following these steps the problem persists, we suggest you uninstall the App and download it again, this way you ensure you have the latest version.

 

 

If after following these suggestions you still can't log in, *contact our support team by clicking the *Help button 🗨️.


We also share with you our [Ripio Status page](https://status.ripio.com/), *where you can see the current operation of all our products.*