---
title: "Connection from another country or Error 1020"
canonical: "https://help-us.ripio.com/space/HCU1/1523908668/Connection%20from%20another%20country%20or%20Error%201020"
format: markdown
---
It's important to know that you can only access your account and operate from your country of residence, that is, from the country where you registered.


In order to help you, please send us this information *by clicking the *Help button 🗨️: 

- Screenshot showing the error or access issue. It's important to be able to see the page URL.
- IP address from where you are trying to connect, you can find it by entering the following link: <u>[https://www.whatsmyip.org](https://www.whatsmyip.org/)</u>.
- Please tell us the country you are connecting from.


We also share with you our [Ripio Status page](https://status.ripio.com/), *where you can see the current operation of all our products.*