---
title: "I can't activate my account"
canonical: "https://help-us.ripio.com/space/HCU1/1523908638/I%20can't%20activate%20my%20account"
format: markdown
---
If you still can't activate your account after confirming your email, here's a list of solutions depending on the scenario:

 

1.Error:

DNI already registered. ❌

**Solution: **Create a ticket with your ID number and the reason for your inquiry **. **If you've already created a ticket, please reply to the same email. ✔ 

 

2. Error: Connection error to the server ❌

**Solution: **This happens with older versions of the app, so we suggest logging into your account from [https://www.ripio.com/en](https://www.ripio.com/en)    using your phone's browser or downloading the latest update ✔ of our app on <u>[Android](https://play.google.com/store/apps/details?id=com.ripio.android&hl=en)</u> or <u>[iOS.](https://apps.apple.com/ar/app/ripio-bitcoin-wallet/id1221006761)</u>

 

3. Error: Account cannot be registered ❌

**Solution: **This is an error in your email registration. We suggest you try registering again from your web browser at [https://www.ripio.com/en](https://www.ripio.com/en) .

 

4. Error: I press the "Activate Account" button and it doesn't work ❌

**Solution: **Make sure you don't have an active VPN and that you are logging in from your country of residence. You can also try clearing your browser's cookies and cache or logging in using incognito mode. ✔

 

5. Error: I did not receive the verification email ❌

**Solution: **Check your email inbox, or in your spam or junk folder, to see if you received the verification email. If you didn't receive it, try logging into your account with the credentials you set up and then check if you received the email. 


If this information does not answer your question, leave us a message using the button 🗨️ and we will gladly contact you. 🚀​