---
title: "DNI already registered"
canonical: "https://help-us.ripio.com/space/HCU1/1523908628/DNI%20already%20registered"
format: markdown
---
*⚠️ It's important to know that you can only register and activate one account with your ID at Ripio.*

If when you activate your account you are told that your ID is already registered:

- You may have previously registered with Ripio with a different email address, so we suggest continuing to use that account. If you don't remember that email address or no longer have access to it, you can request an email change by following these instructions: [ ](https://help-us.ripio.com/space/HCU1/1118470177/How+do+I+change+the+email+address+on+my+account%3F)<u>[How do I change my account email address?](https://help-us.ripio.com/space/HCU1/1118470177/How+do+I+change+the+email+address+on+my+account%3F)</u>
- It's also possible that your ID number is associated with a Poket account, which is why you can't activate your personal Ripio account. To activate your Ripio account, you must request deactivation of your Poket account from the platform's support team.


If this information does not answer your question, leave us a message using the button 🗨️ and we will gladly contact you. 🚀​